Last updated: October 10, 2026
All sales are final. We do not offer refunds for change of mind, wrong measurements, wrong color picks, or orders you no longer need. Please check sizes, finishes and quantities before you order. Ask us first if you are not sure.
We will help only in these cases:
In these cases we repair or replace the item. A refund is given only if we cannot repair or replace it. Claims made after 48 hours, without photos, or after the item is installed, cut, assembled or modified are denied.
No item may be sent back without our written approval first. Unapproved returns are refused. If we approve a return outside the cases above, it is at our sole choice. It must be unused, uninstalled and in its original packaging. It carries a 25% restocking fee. You pay all return freight. Delivery fees are not refunded.
You may cancel a stock order before it ships, minus a 10% processing fee. Special and custom orders cannot be cancelled once placed. Orders cannot be cancelled once out for delivery.
Contact us before you open a dispute with your bank. We fight chargebacks for delivered orders with our delivery records. Accounts that file false claims are closed.
Install work done by a contractor we arrange is covered by that contractor's own terms. Product refunds do not cover labor.
MAUDMED, Erie, Pennsylvania. team@maudmed.com